Cancellation Policy
Last Updated: August 21, 2026
At Rajouri Collection, we understand that sometimes you may need to cancel an order. Please read our cancellation terms below.
1. Order Cancellation
You may request cancellation of your order before it has been dispatched.
To request a cancellation, please contact us as soon as possible with your order number and registered contact details.
2. Cancellation After Dispatch
Once an order has been dispatched, it generally cannot be cancelled. In such cases, you may need to receive the order and follow our Return & Refund Policy, if the product is eligible for return.
3. Refund for Cancelled Orders
For prepaid orders, if the cancellation is approved before dispatch, the eligible refund will be processed to the original payment method.
The time taken for the refund to reflect in your account may depend on your bank or payment service provider.
4. COD Orders
For Cash on Delivery orders, no advance payment is generally required. However, repeated order cancellations or refusals at the time of delivery may result in restrictions on future COD orders.
5. Cancellation by Rajouri Collection
We reserve the right to cancel an order in certain circumstances, including:
- Product being unavailable or out of stock.
- Incorrect or incomplete shipping information.
- Pricing or product information errors.
- Suspected fraudulent or unauthorized transactions.
- Delivery restrictions affecting the provided address.
If we cancel a prepaid order, the applicable refund will be processed to the original payment method.
6. How to Request Cancellation
For cancellation requests, please contact Rajouri Collection through the contact details provided on our website.
Rajouri Collection