Return & Refund Policy
Last Updated: August 21, 2026
At Rajouri Collection, we want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or significantly different from what was ordered, you may request a return or replacement in accordance with the policy below.
1. Return Eligibility
A return or replacement request may be accepted if:
- The product is damaged or defective upon delivery.
- You received the wrong product, size, color, or design.
- The product received is significantly different from the product description or images.
- The product is unused, unworn, unwashed, and in its original condition with tags and packaging intact.
2. Non-Returnable Items
Returns may not be accepted for:
- Products that have been worn, washed, altered, or damaged after delivery.
- Products without their original tags or packaging.
- Products damaged due to improper use or handling.
- Products returned after the applicable return period.
- Items specifically marked as non-returnable/final sale on the product page.
3. Return Request Period
You must contact us within 7 days of receiving your order to request a return or replacement.
Please provide:
- Order number
- Product details
- Reason for return
- Clear photographs/videos showing the issue, if applicable
4. Return & Replacement Process
Once we receive your request, our team will review it. If the request is approved, we will provide instructions for returning the product.
After receiving and inspecting the returned product, we will process the approved replacement or refund.
5. Refunds
If your refund is approved, the refund will be processed to the original payment method, subject to the applicable payment gateway/bank processing timelines.
For Cash on Delivery (COD) orders, we may request valid bank/UPI details to process the refund.
Shipping or delivery charges may be non-refundable unless the return is due to an incorrect, damaged, or defective product supplied by us.
6. Exchange
Exchange requests are subject to product availability. If the requested replacement is unavailable, we may offer an alternative product or refund, as applicable.
7. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible and preferably within 48 hours of delivery, with clear photos/videos of the product and packaging.
Do not dispose of the product or packaging until the issue has been resolved.
8. Cancellation
Orders may be cancelled before they are dispatched. Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.
9. Contact Us
For return, refund, replacement, or cancellation queries, please contact Rajouri Collection through the contact details provided on our website.
Rajouri Collection
Email: rajouricollection@gmail.com
Phone/WhatsApp: +91 9692344631